“Delivery” means different things to different carriers. Here is exactly what each level includes, so you can promise the right one.
Side by side.
Scheduled delivery window
Included
Included
Included
Two-person crew
Included
Included
Included
Brought inside
First dry area
Named room
Named room
Stairs and elevators
Not included
Included
Included
Placement in the room
Not included
Included
Included
Unpacking and inspection
Not included
Not included
Included
Assembly
Add-on
Add-on
Included
Packaging removal
Not included
Add-on
Included
Old item haul-away
Add-on
Add-on
Add-on
Returns and swaps
Add-on
Add-on
Add-on
Photo and signature
Included
Included
Included
What suits each level.
A starting point, not a rule. Most programs use more than one level.
Furniture
Sofas, beds, dining sets and casegoods
Room of choice or White glove
Mattresses
All sizes and foundations
Threshold or Room of choice
Appliances
Refrigerators, ranges and laundry
Room of choice, hookup by a licensed partner
Fitness
Treadmills, bikes and home gyms
Room of choice or White glove
Add to any level.
Assembly and installation
Built and positioned by the crew. Already part of White glove.
Old item haul-away
The old sofa or mattress leaves when the new one arrives.
Returns and swaps
Collected from your customer and brought back to your dock.
What we don’t do.
Licensed trade work
Gas, water and electrical hookups go through a licensed partner.
Hoisting
No lifting through windows or over balconies.
Hazardous or specialist goods
No hazardous materials, pianos or safes.
Questions about scope.
How is pricing worked out?
What’s the difference between the three levels?
Can one program use more than one level?
Who handles damage and claims?
Can you remove packaging, old items and returns?
Tell us about your goods and your customers’ homes. We’ll confirm the right level before we quote.