You’re trusting us with your customer’s home and your reputation. So here are our crews, credentials and claims process, without the big numbers.
Trained for the home, not the warehouse.
Crew training
Safe lifting and stair carries
Floor, wall and door protection
Assembly and product care
Conduct in a customer’s home
Equipment
Stair-rated dollies and straps
Blankets and corner guards
Floor runners and door guards
Assembly tools and touch-up kit
Credentials.
Sample values. Look up any carrier’s authority on the public FMCSA record.
Legal name
Carrywell Delivery, LLC
Motor carrier number
MC no. 000000
USDOT number
USDOT no. 0000000
Cargo insurance
Certificate on request
General liability
Certificate on request
Northline Home moved upholstery to white glove.
Sample case study. Northline Home is a fictional retailer, shown to demonstrate this layout.
The problem
Sofas reached the curb on time, then customers called the store because nobody would carry them inside.
The program
White glove for upholstery, Threshold for boxed goods, with orders sent by shared spreadsheet.
The handoff
One named contact, access checked before delivery, and photo and signature on every order.
What your customer sees.
Scheduling
They pick a window and tell us about stairs, elevators and the room.
Reminders
A reminder before the day, and a call from the crew on the way.
Two-way contact
They can rebook or ask a question by text or phone.
Placement
The item goes where the service level says, and the packaging leaves as agreed.
Example only. Sample proof of delivery, not a live record.
Order
SAMPLE-0000
Service level
Room of choice
Placed in
Living room, 3rd floor
Condition
No damage noted
Signed by
Customer name
When something goes wrong.
Every delivery business has bad days. What matters is who owns the problem.
1
Reschedule
Your customer rebooks by text or phone, and you see the new window the same day.
2
Record the damage
The crew photographs any damage on site, before leaving, and logs it against the order.
3
Open the claim
Your account contact tells you what happened and what the options are, in writing.
4
Resolve it
Repair, replacement or credit, as set out in your contract.
5
Escalate
One named contact for your account, with a written reply path instead of a ticket queue.
We’ll introduce you to a retailer we deliver for, with their permission, so you can ask them what we’re really like.