A delivery crew member carrying a green sofa down a bright hallway
A delivery crew member carrying a green sofa down a bright hallway
A delivery crew member carrying a green sofa down a bright hallway

Delivery that finishes inside the home.

Delivery that finishes inside the home.

Big-and-bulky final-mile delivery for furniture, mattress, appliance and fitness retailers.

Plan a delivery program

Compare service levels

What we deliver

What we deliver

Upholstered armchair in warm light
Upholstered armchair in warm light

Furniture

Sofas, beds, dining sets

Made bed in a calm white bedroom
Made bed in a calm white bedroom

Mattresses

All sizes and foundations

Dark modern kitchen with built-in appliances
Dark modern kitchen with built-in appliances

Appliances

Refrigerators, ranges, laundry

Indoor bike trainer set up in a bright, quiet room
Indoor bike trainer set up in a bright, quiet room

Fitness

Treadmills, bikes, home gyms

Three ways to finish a delivery.

What each level includes.

What each level includes.

See the full comparison

Threshold

Threshold

Room of choice

Room of choice

White glove

White glove

Brought inside

First dry area

Named room

Named room

Stairs and elevators

Not included

Included

Included

Unpacking and inspection

Not included

Not included

Included

Assembly

Add-on

Add-on

Included

Packaging removal

Not included

Add-on

Included

Photo and signature

Included

Included

Included

One crew lead, from your dock to their signature.

  1. Crew member checking sealed cartons in a bright room

    1Collect

    We take the order and the goods from your dock or store.

  2. Two people protecting a sofa with a clean cover

    2Protect

    Inspected, photographed and wrapped before it moves.

  3. Customer checking her phone on a sofa at home

    3Notify

    Your customer picks a window and tells us about the stairs.

  4. Crew member carrying a green sofa on its end

    4Carry

    Two people, protected floors and a plan for the tight turn.

  5. Two crew members setting a sofa down in a sunlit room

    5Place

    In the named room, unwrapped, built and positioned.

  6. Customer signing a delivery document

    6Sign

    Photo and signature on file. The packaging leaves with the crew.

One crew lead, from your dock to their signature.

Crew member checking sealed cartons in a bright room

1

Collect

We take the order and the goods from your dock or store.

Two people protecting a sofa with a clean cover

2

Protect

Inspected, photographed and wrapped before it moves.

Customer checking her phone on a sofa at home

3

Notify

Your customer picks a window and tells us about the stairs.

Crew member carrying a green sofa on its end

4

Carry

Two people, protected floors and a plan for the tight turn.

Two crew members setting a sofa down in a sunlit room

5

Place

In the named room, unwrapped, built and positioned.

Customer signing a delivery document

6

Sign

Photo and signature on file. The packaging leaves with the crew.

Where we deliver.

Regular routes from our hubs, with lead times you can promise your customers.

See full coverage

Chicago

Mon to Sat

Active

Active

Milwaukee

Mon to Sat

Active

Active

Indianapolis

Tue to Sat

Active

Active

Detroit

Tue to Fri

Active

Active

Minneapolis

Wed and Fri

Limited

Limited

St. Louis

Thu only

Limited

Limited

Close-up of a hand signing a delivery document

Proof on every order. A plan for when things go wrong.

Reschedule

Reschedule

Your customer rebooks by text or phone, and you see the new window the same day.

Your customer rebooks by text or phone, and you see the new window the same day.

Damage

Damage

Photographed on site before the crew leaves, with a claim opened against the order.

Photographed on site before the crew leaves, with a claim opened against the order.

Escalation

Escalation

One named contact for your account, with a written reply path instead of a ticket queue.

One named contact for your account, with a written reply path instead of a ticket queue.

See crews, credentials and claims

What your customer sees.

Scheduling

Scheduling

They pick a window and tell us about stairs, elevators and the room.

They pick a window and tell us about stairs, elevators and the room.

Reminders

Reminders

A reminder before the day, and a call from the crew on the way.

A reminder before the day, and a call from the crew on the way.

Two-way contact

Two-way contact

They can rebook or ask a question by text or phone.

They can rebook or ask a question by text or phone.

Placement

Placement

The item goes where the service level says, then they sign and it’s done.

The item goes where the service level says, then they sign and it’s done.

Customer at home on a sofa, checking her phone
Two crew members in uniform carrying a green sofa along a street

Two people your customers will be glad to let in.

Two people your customers will be glad to let in.

Trained in safe lifting, floor protection, assembly and how to behave in someone’s home. They bring stair-rated dollies, straps, blankets and corner guards.

See crews and credentials

Questions retailers ask.

Ask us something else

How is pricing worked out?

How do orders reach you?

Can you handle stairs and tight access?

What happens if a customer misses their window?

Who handles damage and claims?

Can you remove packaging, old items and returns?

Who will be in my customer’s home?

Build a delivery program your customers can trust.

We need

We need

We need

delivery for

delivery for

delivery for

orders a month, from ZIP

orders a month, from ZIP

orders a month, from ZIP

to

to

to

We reply within one business day and only use your details to answer you.

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